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SAP SuccessFactors Support – The Help You Need (PDF / EN)

Home > SAP SuccessFactors Support – The Help You Need (PDF / EN)

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  • Create Date 9 January 2020
  • Last Updated 10 January 2020

SAP SuccessFactors Support - The Help You Need (PDF / EN)

Overview

So what are the key elements and steps to follow to ensure that your SuccessFactors
Support organization is efficient and that your SuccessFactors Solution is maintained
properly:

  • Define the roles and responsibilities of your key users or functional subject matter experts,
    your HRIS Manager and IT System Administrator
  • Ensure you have a governance structure in place for on-going system changes
  • Establish a strong team and process for your semi-annual releases management
  • Leverage all the resources that SAP SuccessFactors make available to all customers
  • Partner with a certified SuccessFactors Support Partner for when the extra help is needed

You need to focus on a strategy and plan for building the support model from the beginning of the project.

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