When you invested in your HR system, you were likely seeking a product that would make processes manageable while being easy to use across the organization. A system that is functional and intuitive is one that employees value, embrace and, ultimately, use.
Any good system has periodic updates, and when these happen, it is important to verify that all parts continue to work as intended. In addition, users need to know what changes in appearance or functionality to expect. Testing ensures that your HR system consistently serves your organization well.
For example, an employee needing time off expects to follow a certain series of steps to set that request in motion. A recruiter relies on access to scheduling tools to set interviews. However, HR system updates sometimes mean that links stop working or that buttons are renamed.
Proactively identifying and addressing usability issues and educating users about changes keep your system running smoothly. Testing is a critical component in this process. Manual testing might involve an individual tester taking on a specific role and testing things like permissions and route maps. Automated testing may mean software is running a test script, gauging outcomes and prescribing adjustments. Many companies use a combination of the two, depending on the scenario to be tested.
Why use both manual and automated testing? To make sure you are getting complete coverage of your whole HR system. Many companies define and build their own test scripts, which can leave areas of the HR system untested. With automated testing, out-of-the-box tests need to be customized. Basically, every company is different and is therefore uniquely configured. Whichever approach is most appropriate for your system, performing routine maintenance in the form of periodic testing ensures that you are getting the most value out of your HR system.
HR systems are complex, with many interrelated parts. As such, updates can result in unforeseen problems. Testing the impact of these updates can reduce frustration and promote adoption, allowing you to get all of the benefits of a smoothly functioning system. Importantly, this also helps reduce risk.
Privacy and security are key in every HR system. Protecting employee data is a must: if something is incorrectly configured in your system, it could cause data to be displayed and shared unintentionally. For example, every company would be wise to test role-based permissions periodically to ensure that only those authorized to see sensitive employee data are allowed to do so. Testing ensures your system is functioning the way it was intended to.
If you are using SuccessFactors for your HR system, 4Deets offers both manual and automated testing services for all modules of SuccessFactors. We have a catalog of over 1,000 pre-defined test scripts that is made adaptable to your environment.
Fill out the form below to see how we can help you develop a SuccessFactors testing strategy, saving you both time and costs while protecting your system from risk.