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Oracle Support

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Constant improvement and customer care are essential to user adoption and long-term success. Thanks to HR Path’s Oracle support services, you can enhance the infrastructure of your Oracle environment through our collaboration, empowerment, innovation, added value, and mission-critical support. For all our deployment options we use corrective, preventive, and adaptative support.

Collaboration

Our Support experts can provide you best practices to maximize the benefits of your cloud system. In addition, our team can assist you during missing critical situations.

  • Support experts – get valuable advice from our team of 90+ experienced and certified professionals
  • HR Path Advise value maps – leverage value maps to quickly identify the relevant services, tools, and expertise for your business needs

Empowerment

Through our Education Services we can empower you with expert guidance and high impact knowledge transfer services which will enable you to successfully use the solution and innovate.

  • Knowledge transfer – on digital transformation, integration, and system operations
  • On-demand learning experience – by combining self-paced and expert-led offerings, available on a 24×7 platform
  • High-quality knowledge – our support experts help you close the skills gap of your key users, your IT, and line-of-business experts

Innovation and Value Realization

Within our HR Path Support Services offer we can deliver a wide range of services and tools to enable you to increase your process efficiency and accelerate the adoption of new innovations.

  • Customer value experience tools – realize added value opportunities by leveraging available tools focused on innovations and business outcomes
  • Release Management – efficiently manage IT and smoothly introduce new functionalities to meet business requirements

Mission-Critical Support

No matter the deployment scenario and the issues that may arise, a keystone of HR Path Support Services is mission-critical support in which we can provide rapid collaboration with support experts.

  • A single, intuitive interface – to access support resources, ensuring an efficient and user-friendly experience
  • 24×7 availability – independent of your deployment model, get immediately access to the support you need
  • Minimized business disruption – and accelerated problem resolution thanks to best-in-class service level agreements for timely reaction and a corrective action
Would you like to learn more or to request pricing?