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SAP SuccessFactors Support

Customer care and continuous improvement are key to user adoption and long term success. With HR Path’s SAP SuccessFactors support services, you can enhance the foundation of your SAP SuccessFactors environment by collaboration, empowerment, innovation and value realization, and mission-critical support. We use corrective, preventive, and adaptative support across all deployment options.

Collaboration

Receive guidance from our support experts by interacting with them through the cloud support system. Our support advisory team guides you during mission-critical situations.

  • Support experts – get valuable advice from our team of 250+ experienced certified professionals
  • HR Path Advise value maps – leverage value maps to quickly identify the relevant services, tools, and expertise for your business needs

Empowerment

HR Path Education Services empowers you with expert guidance and high impact knowledge transfer services that enable you to innovate and be successful with solutions.

  • Knowledge transfer – on digital transformation, integration, and system operations
  • On-demand learning experience – by combining self-paced and expert-led offerings, available on a 24×7 platform
  • High-quality knowledge – our support experts help you close the skills gap of your key users, your IT, and line-of-business experts

Innovation and Value Realization

HR Path Support Services provide a wide range of services and tools to help you realize more business value and to accelerate the adoption of new innovations.

  • Customer value experience tools – realize value opportunities by leveraging available tools focused on innovations and business outcomes
  • Release Management – efficiently manage IT and smoothly introduce new functionalities for meeting business requirements

Mission-Critical Support

Regardless of your deployment scenario and the issues that may arise, a cornerstone of HR Path Support Services is mission-critical support that provides rapid collaboration with support experts.

  • A single, intuitive interface – to access support resources, ensuring an efficient and user-friendly experience
  • 24×7 availability – independent of your deployment model, with Platinum level support, get access to the help you need immediately
  • Minimized business disruption – and accelerated problem resolution thanks to best-in-class service level agreements for timely reaction and a corrective action
Would you like to learn more or to request pricing?