Workday Support

Home > Our Business > HRIS Implementation Services > Workday Implementation & Services > Workday Support

In addition to our Workday Services, HR Path delivers a comprehensive framework that, together with our other services, includes operational and maintenance support which can complement your internal Workday capabilities.

Our framework contract will give you flexibility in choosing the services you need when maintaining and improving your Workday system. It allows you to optimize and add additional services as needed.

With our Workday Life Cycle Support, we provide a wide choice of on-demand services allowing you flexibility in choosing the services you need to maintain and improve your Workday system.

Assignment of an HR Support Team

Fixed Support Coordinator
Experienced & Certified Support Consultants covering all Workday HCM & Financials Modules and Integrations
French & English speaking consultants
Near & Off Shore Support Center
Several possible models (Onsite Resources / Hybrid / Off site)

Scope of intervention depending on needs

Support End User
Functional & Corrective Maintenance (Tier 1 to Tier 3)
Scalable maintenance & implementation of new versions

Guaranteed Level of Services

Service Level Agreement
Guaranteed Response time
Governance & terms approved by HR Path and the client
Avaibility of our ticketing tool (JIRA)
Workday release information on the 2 annual Updates

Flexible Service agreement

Annual Support subscription renewable
Estimated amount of support hours per quarter
Quarterly adjustments absed on usage – option to optimize / extend current uses
Billing based on the actual or fixed fees Fixed Fee for setup, Administration, Reporting
Support Rate Card Applies

Our Support Synergy

Our Workday Life Cycle Services is based on the synergy between your organization, HR Path and Workday to enable to optimal support your organization working with your Workday System.

Manuals & Quick reference guides
Communication
Decision Marketing
Rescinds / Correct
Process Support
Organization Changes
Data Integrity & Audit
Tier One

Tier One / Three Support
Advise
Training
Community with Workday

Product & Tenant support
Training
Workday Community
Customer Success

HR Path provides support on all Workday HCM functional areas. Our consultants have significant experience in Workday configuration. They can support the evolutions required on your tenant and help you understand what is coming as part of releases to remain up to speed with Workday latest improvements.

We propose to leverage our hybrid model that uses onshore and offshore resources to enable a commitment manager to be in touch with the customer while overseeing the consultants performing the configuration. This allows us to offer a high-performance service at a competitive price. We adapt our offer to your needs (skills, time, etc …)

Our Differantiators

HOLISTIC APPROACH

With our Workday Life Cycle Service we focus on all aspects of working with Workdaywithin your company.

PARTNERSHIP

Success follows the synergy between our companies having a foundation based on a strong partnership.

FLEXIBLE

We provide our services optimized to your needs.

PROXIMITY

Our approach and flexibility enables us as partner to work on site.

If you have not fully developed a strategy for transitioning to support mode or if you need help to build a support model or to be advised on best practices from the market. We can advise and help you build your own support model.

Would you like to learn more or to request pricing?